Windows 2000 Technical Support
ITP 9986 --Lenny Bailes (Tuesdays, 11/26-12/10; - 10am-5pm)

Day 1 Agenda

1.   Student & teacher intros (10 min)

2.   Hands-on Windows 2000 Server installation (1hr)
       See See class notes,
       also Microsoft Q298107: How to Upgrade Windows NT Server 4.0 to
                                             Windows 2000 Server

3.   Discuss available resources for learning about Windows 2000: (20 min)

SFSU W2K Tech Support Class Homepage

Microsoft Pages

Windows 2000 Server home page

What's New in Windows 2000

Windows 2000 Documentation Overview (includes suggested best practices for admin)

Microsoft MCSE Exam Preparation Guide

MCMCSE Windows 2000 Server Study Guide

Lycos Windows 2000 Tutorials

Installing Windows 2000,,9+50+26807,00.html

Windows 2000 Server Administration,,26123,00.html

Network tutorials,,9+50+26124,00.html

Windows 2000/NT Tech Tips

Free Books Online

DeAnza College Windows NT Distance Learning Course
Learn about Windows NT on TV!
This class is televised on KCSM (ch. 60 or ch. 17 on cable), currently, on Wednesdays and Thursdays at 1AM. Windows NT4 is currently Fridays and Saturdays at 1AM). For full schedule information,


Zone Alarm: a good, free, software firewall:

Print Resources (recommended but not required):
Microsoft Windows 2000 MCSE Training Kit Microsoft Press (includes tutorials, videos, + 120-day version of Windows 2000 Server)

4. Fill out and hand-in skills survey [10 min]

5. Working with Event Viewer [45 min]
See class notes, labs document, Microsoft Event Viewer Diagnostic Guide and Microsoft
     Windows 2000 Server Documentation,        (

We use Event Viewer to:

Diagnose/monitor system driver startup problems
Diagnose/ monitor W2K system events
Diagnose/monitor W2K applications and application problems
Diagnose/monitor W2K security issues (logons, network access, fileshare access)

Complete fill-in exercises on p. 1-2 of labs handout
Run through Event Viewer configuration options on p. 2-4 of labs handout.

Check our current installation of W2K Server for system problems.

Enable Windows Security Auditing, as described on p. 6-7 of labs handout.

Read Auditing Events in Windows 2000 Server (p. 8-11 of labs handout) for homework.

6.    Promote your W2K Server from a member server to a domain controller. [30 min]
 See Learn More About Active Directory Services in Configure Your Server
       help and these domain promotion notes

[Lunch break]

6.    Using Windows Backup Utility
to create Emergency Repair Disk and save System State. [30 min]
 See also these notes on backup strategies

7.    Unattended Installation Exercise [30 min]
 See labs_exercise handout, Exercise 3, p. 4-6.

8.   [Optional Unit W2K Admin review]: Domains vs. Workgroups, User Groups, OUs, Share
      and NTFS Permissions. [30-45 min]

9. Hardware Profiles [45 min]
Enabling/Disabling Services and Devices Installing/configuring/troubleshooting
      video display.

10. Working with Performance Monitor and Performance Alerts [60 min]
See labs document, p. 11-13, Microsoft Monitoring Performance
        Microsoft Setting Up A Monitoring Configuration
        and Microsoft Determining Acceptable Performance Values


Study lab handout section on Auditing Events in Windows 2000 Server (p. 8-11)
If at all possible, review the Information on How to Use column on the Microsoft What's New in Windows 2000 Server page under the Networking section for TCP/IP, DNS, DHCP, and WINS. (You don't have to read it all, but try to get some background on these topics for next class.)

Here are some good pages to review:

Checklist: Installing a DHCP Server
How to Activate a DHCP Scope
, Authorize a DHCP Server in ADS

DNS Overview
Checklist: Installing a DNS Server, Best Practices for Deploying DNS

Checklist: Installing a WINS Server

Read about NTFS Permissions at MCMCSE.COM