Windows 2000 Technical Support
ITP 9986 --Lenny Bailes (Tuesdays, 11/26-12/10; - 10am-5pm)

Day 3 Agenda

 1.  Review [30 min]

Resolve anomalies that occurred during class

Why were there so many event messages when we enabled folder share auditing?
Why were we unable to send event messages to users with Performance Alerts?
Why did promoted DCs all come up with another computer as the default DNS server?
Why did domain client obtain DHCP lease from non-domain DHCP Server?

Working with DHCP Settings [30 min]

Server behavior in non-domain environment vs. domain environment

      DHCP request process:
             DHCPDISCOVER: Client sends packet that seeks a DHCP server
             DHCPOFFER: Servers authorized by their domain controllers or stand-alone
                                     workgroup servers respond by by offering an address, subnet &
                                     configurable options
             DHCPREQUEST: Client responds to server offer by sending a request
             DHCPACK: Server acknowledges & finalizes request or
             DHCPNACK: Server refuses to finalize address assignment.
              Authorized DHCP servers may offer a lease to any client that requests one
                 (including clients from other domains) along a common subnet.
               Unauthorized DHCP servers will not offer a lease
              Stand-alone (workgroup) DHCP servers disable themselves if they detect
                another DHCP server on the network that is authorized within a domain.

      Enabling DNS dynamic update for clients (insures continuous registration in DNS database).

Also see
     and Microsoft Technet Dynamic Host Configuration Protocol

2. Working with DNS Settings [60 min]
See new class notes and exercises and
            How to Configure DNS in a Workgroup Environment under W2K

DNS & Active Directory Integration

      Two types of queries:
  iterative: client asks server and server refers client to another authority if it doesn't have an address
         recursive: server assumes full responsibility for query from cllient and makes its own iterative
           queries to other servers.

     1. Lab Exercise - testing DNS server
     2. Managing DNS Resource Records

     3. Creating Forward and Reverse Lookup Zones
          See   HOW TO: Create a New Zone on a DNS Server in Windows 2000

     4. Enabling WINS-R resolution for reverse lookups

         See also Microsoft Technet How-Tos

[Lunch Break]

3. Troubleshooting system problems [60-90 min]

   An Ounce of Prevention ....  

   Backing up Active Directory (with System State) and restoring from ADS Restore Mode.

  Windows 2000 Server Online Troubleshooters (also available in Windows Help)

  Accessing Microsoft Support Databases (Microsoft Knowledge Base, Microsoft TechNet Online)

  Troubleshooting startup problems [Solving BOOT.INI problems]

  Troubleshooting logon problems

  Troubleshooting network connection problems

  Troubleshooting DHCP     (

  Troubleshooting printer problems

  Troubleshooting service dependency problems

  Resolving "blue screen" stop messages
     See also Technet procedures

4. Working with W2K Server Disk Management (90 min)

Basic Disks vs. Dynamic Disks

Features that work with Basic Disks:
    Creating a new partition
    Mounting a drive to an empty folder
    Distributed File System (DFS)
            Stand-alone DFS Root
             Domain DFS Root
   DFS allows folder shares on a wide number of servers to be unified into one volume for easy access.
     Domain DFS roots can hold duplicate shares and replicate data to lessen demand on individual servers       and provide fault tolerance.


                     1. Create new partition on basic disk (NTFS)
                     2. Mount CD-ROM drive to local folder,
                     3. See DFS video and Read about DFS in Windows Help
                     4. Create a stand-alone DFS root and remote DFS link;

Features that require Dynamic Disks:
    Simple volumes that can be extended after you create them.
    Spanned volumes and Striped Volumes (RAID 0) (requires at least two physical disks)
       Spanned volumes allow separatel clumps of space on one or more hard disk to be combined into one        drive letter.
       Striped volumes provide speedier disk access but offer no fault tolerance.

    Fault tolerant volumes: Mirror Set (RAID 1) requires at least two physical disks
    and Striped Volume with Parity (RAID 5) requires at least three physical disks.

                      1. Convert basic disk to Dynamic Disk
                      2. Create a new simple volume on the Dynamic Disk
                      3.  Extend the simple volume.
                      4.  Observe demonstration of Striped volumes / Mirror Sets
                           (videos at


5. Review concepts covered in the class for final quiz (30 to 45 min)

- - - -

Read Overview of Redundant Arrays of Inexpensive Disks (RAID)

          Using RAID
Read How to Mirror the System and Boot Partitions (RAID 1) in Windows 2000

Read HOW TO: Establish a Striped Volume (RAID 0) in Windows 2000

Read HOW TO: Establish a Striped Volume with Parity (RAID-5) in Windows 2000

Read about NTFS Permissions at MCMCSE.COM