Windows 2000 Technical Support
ITP 9986 --Lenny Bailes (Tuesdays, 11/26-12/10; - 10am-5pm)

Day 2 Agenda

 1.  Review [15 min]
Enabling auditing of Active Directory Services
Setting up auditing of file and folder access

 2.  Unattended Installation Exercise [30 min]
 See labs_exercise handout, Exercise 3, p. 4-6.
       Also read Unattend.doc in the Program Files\Support Tools directory.

       Note that to skip entering the product key, you must manually enter it
       in the Unattend.txt file under the [UserData] section:

       ProductID Value: <string>

      See HOW TO: Use Setup Manager to Create an Answer File in Windows 2000 for more information

3.  Hardware Profiles [30 min]
Enabling/Disabling Services and Devices Installing/configuring/troubleshooting
      video display.

4. Working with System Monitor and Performance Alerts [45 min]

   1. The Performance Console MMC includes the System Monitor and Performance Logs
             and Alerts

             System Monitor lets you measure performance of W2K components in real time.

        2.   Now, let's create a counter log to measure performance over a specified interval of time.

Open the Performance Logs and Alerts snap-in, select Counter Logs, right-click and choose "New Log Settings,", title the log "My Computer" and add counters under Processor for "Network Interface" for "Bytes Received per Second" for your active network adapter. Under "Physical Disk" add a counter for "%disk time (total)." Click Close to see which counters you've added and note the default sample intervals.

Go to the Log Files tab and create a location called "C:\PerfLogs." Start numering at 1 and choose "Binary File" log type (why?). Go to the Scheduling Tab and choose the option to start and stop the log manually through the shortcut menu.

Click OK to close the dialog. Now right-click in the right pane under counter logs to start the log.

Open "My Network Places" and copy the file "Superman.mpg" from the Instructor computer or from \\l2000\My Documents to your own My Documents folder.

Open Windows Media Player and begin playing the file. After about one or two minutes, close Windows Media Player, go to Performance Logs and Alerts and stop the logfile.

To view the performance statistics you've recorded, go to the System Monitor Snap-in, choose "View Logfile Data" and open the log you saved in the C:\PerfLogs folder. (You may need to add the counters for the logfile back into System Monitor to see the results.) Right-click to save this data as an HTML file.

How would you create your performance logs and counters to save information for an Excel spreadsheet?

3.    Finally, let's create a system alert that will warn us when memory resources are low.

Go to the Alerts section of Performance Logs and Alerts. Right-click and choose "New Alert Settings." Title the alert "Memory" and add the "Available MBytes" counter under Memory on the General Tab. Set the alert to notify you when the available memory is under 130 MB. (A large threshhold, but sufficient for demonstration purposes to trigger an alerm.) Sample data every 5 seconds.

On the Action Menu, configure the system to send a message to Administrator. (Note that you can also have messages saved in the standard Application Log for Event Viewer or even automatically start logging performance to a custom logfile.) On the Schedule Tab, set the alert scan to start and stop manually by right-clicking and using the shortcut menu.

Click OK to save the Alert, then manually start the Alert Scan. After you've received a few popup messages, you can right-click to stop the Alert.

Alerts can also be configured from existing saved logfiles. Right-click on Alerts, choose "New Alert From," go to the My Documents folder and create an Alert from the saved HTML file of the "My Computer" log. Leave the default Action and Schedule. Look at the performance data by opening the saved file in System Monitor and set a maximum alert (Over) for %processor time counter.       

 See labs document, p. 11-13, Microsoft Monitoring Performance

        Microsoft Setting Up A Monitoring Configuration
        and Microsoft Determining Acceptable Performance Values
       Note: to enable performance counters for logical disks on your computer, open a command prompt and enter the command diskperf -Y

           [Repromote standalone servers to domain controllers] [15 min]

[Lunch Break]

5. Working with DHCP Settings [60 min]
We'll watch the DHCP training videos, create a new scope, and add reservations.
Also see
     and Microsoft Technet Dynamic Host Configuration Protocol

6. Working with DNS Settings [90 min]
See new class notes and exercises and
            How to Configure DNS in a Workgroup Environment under W2K

DNS & Active Directory Integration

      Two types of queries:
  iterative: client asks server and server refers client to another authority if it doesn't have an address
         recursive: server assumes full responsibility for query from cllient and makes its own iterative
           queries to other servers.

     1. Lab Exercise - testing DNS server
     2. Managing DNS Resource Records

     3. Creating Forward and Reverse Lookup Zones
          See   HOW TO: Create a New Zone on a DNS Server in Windows 2000
     4. Enabling WINS-R resolution for reverse lookups

         See also Microsoft Technet How-Tos

7. Troubleshooting system problems [60-90 min]

   An Ounce of Prevention ....  

   Backing up Active Directory (with System State) and restoring from ADS Restore Mode.

  Windows 2000 Server Online Troubleshooters (also available in Windows Help)

  Accessing Microsoft Support Databases (Microsoft Knowledge Base, Microsoft TechNet Online)

  Troubleshooting startup problems [Solving BOOT.INI problems]

  Troubleshooting logon problems

  Troubleshooting network connection problems

  Troubleshooting DHCP     (

  Troubleshooting printer problems

  Troubleshooting service dependency problems

  Resolving "blue screen" stop messages
     See also Technet procedures


If at all possible, review the Information on How to Use column on the Microsoft What's New in Windows 2000 Server page under the Networking section for WINS. (You don't have to read it all, but try to get some background on this topic for next class.)

Checklist: Installing a WINS Server

Read Overview of Redundant Arrays of Inexpensive Disks (RAID)

          Using RAID
Read How to Mirror the System and Boot Partitions (RAID 1) in Windows 2000

Read HOW TO: Establish a Striped Volume (RAID 0) in Windows 2000

Read HOW TO: Establish a Striped Volume with Parity (RAID-5) in Windows 2000

Read about NTFS Permissions at MCMCSE.COM